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CUSTOMER SUCCESS

Hit your first response time every time with Slack-based AI assistance for customer teams

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Is your team overwhelmed with the continuous cycle of customer support tickets or service requests? Is trying to find answers to questions in real-time taking time away for your experts? Knode is here to revolutionize the speed to service your support team.

 

Knode’s AI-powered knowledge system seamlessly integrates with your knowledge repositories, personalizing, enhancing, and accelerating customer interactions. Say farewell to the tedious repeat questions and liberate your team to focus on delivering exceptional customer experiences and service strategies.

 

With Knode, your team can access real-time validated answers to questions, speed up response time, and generate consistent world-class communications, all within the convenient location of Slack.

Customers

See what they're saying 

Lori Dennison
"Knode has been fantastic. I feel more confident that I serve our customers and empowered that I can quickly discover and respond to their needs."

Lori Dennison, Director of Account Management, Hireframe

What you can do with Knode

Integrate and index your knowledge sources.

Notion
Slack
Google Drive
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Create knowledge bots for your teams.

💻 Product Knowledge Bot

Help success teams quickly access detailed product information, documentation, and best practices to enhance their understanding and support.

🧭  Sales Engineer Bot

Assist sales engineers by providing detailed answers about product specifications, technical documentation, and integration guidelines.

💬 Customer Support Bot

Enhance customer service by delivering real-time, accurate responses to common support queries, reducing the workload on support teams.

Find answers to questions and create quality deliverables.

  • Speed up response time with automatic email draft responses to priority emails that have your calendar and company context.

  • Ask "What are our most recent client service protocols?"

  • Summarize feedback from the latest client notes or transcripts for trends reporting.

  • Write a timeline for a client onboarding process for a new client based on its current status. 

  • Create a knowledge base article explaining a new feature or product update.

  • Generate a service update about the latest client onboarding.

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Don't see your use case? Book a demo to talk to our team.

Ready to supercharge your team?

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